Company Policy of the - Tiger Cat Jewelry Store -

Guarantees, refunds, repairs and replacements

Jewelry
Your satisfaction is my goal. I want your piece to become a treasure and keepsake to you. Each piece I design is made as though it is my only piece. The piece you order is not pulled from a shelf. It is made for YOU when YOU ORDER IT. The process time for the pieces differ. Your piece can usually be expected to be shipped within 5-7 days of the order.

Tiger Cat Jewelry is guaranteed to arrive safely and the workmanship to be free of defects. If your jewelry piece is damaged when it arrives or becomes defective within 30 days after shipment, please request return authorization by emailing info@tigercatjewelrystore.com and it will be repaired or replaced. If you are unhappy with your jewelry piece notify me within 3 days after receiving it for return authorization, for a refund (custom items excluded - see below).

Refunds DO NOT include Shipping and Handling fees and will not be paid until item has been returned, in good condition, at buyers expense. Buyer is encouraged to purchase some type of insurance or delivery confirmation on any item being returned. Proof of return is on buyer.

Custom jewelry pieces are guaranteed to be defective free. You will be emailed a proof picture of the finished design for approval prior to shipping. Once you have agreed that the proof is acceptable the item will be shipped. Due to the personalized nature of a custom item it cannot be returned for any other reason than a defect in workmanship or breakage in shipping. If either of these take place within 30 days after shipment, return the item for repairs.

Animal Lover's Gifts
Custom gift items are shipped directly from the printer within 6-7 business days to US only. Must have street address, no P.O. boxes acceptable. Shop from home with the comfort of knowing that your order is backed by a 100% Money Back Guarantee. This 30-Day Guarantee gives you plenty of time to check items for color, high-quality, and size for yourself, family and friends. If for any reason you need to return or exchange an item, just contact our Customer Service Department and you're done!

When you have completed your shopping at the bottom of the shopping cart page you will see payment choices. The new Google check out or the Pay Pal and credit card button. The Tiger Cat Jewelry Store has chosen to use these payment formats due to the security they offer. Pay Pal is an eBay company. When you click the Add to Cart Button you are transferred to a secure web page. The way to tell if you are on a secure page is to look at the bottom right hand corner of your web browser's window. If you see a closed pad lock you are on a secure page. Also check the address bar at the browser window's top. If the url starts with https:// then the page is secure. If it is http:// (which most pages are) it is not a secure page.

Shipping Methods - US residents can chose USPS Priority mail (2-3 days) or First Class mail. If you select 1st class a fee for delivery confirmation has been added for tracking purposes. This is included with Priority mail. Delivery confirmation cannot be traced in countries outside the US.

Google now has a payment service. You sign up with them once, provide your credit card information and from that time on you never need to give your credit card information when you are using them for payment. This method is suppose to make buying online more secure. In addition to that you can buy from more than one web store on each transaction as long as they accept the Google payment system. Please note if you use Google to pay for custom items from the Tiger Cat Jewelry Store you must contact us at designer@tigercatjewelerystore.com to send the photo and comments. Google does NOT send Tiger Cat Jewelry Store your email address and it will NOT direct you to our custom order form after you have purchased.

Photographs, Artwork and Copyright Laws

We love good clean fun but reserve the right to reject any photos or phrases that we consider to be adult content. If your submission is considered to be within the adult content range you will be asked for new submission or refunded your money.

User information is used for internal purposes only, is not shared or sold. Customer will not receive E-mail from the company after the transaction is complete unless customer has signed up for specials and sales notices.